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COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union

Directive (EU) 2019/2161 amended the definitions of sales and service contracts set out in Article 2(5) and (6) of the CRD which no longer refer to the consumer paying a ‘price’. However, taking into account the amendments in Article 3, these contracts remain subject to the Directive only where the consumer has to pay a price (unless the subject of a service contract is a digital service – see below).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.