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COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union

Directive (EU) 2019/2161 amended this exception and made Article 21 on the ‘basic rate’ requirement for post-contractual telephone communications also applicable to passenger transport (see section 9 for further information).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.