§3.1.4 Information requirements in other EU legislation

The Directive is of cross-cutting nature. It complements the product and sector-specific consumer protection rules, in particular with respect to information requirements. Pursuant to its Article 3(2) (53), the CRD does not affect the application of information requirements under other sector specific EU legislation. This includes the General Data Protection Regulation (EU) 2016/679 and the ePrivacy Directive 2002/58/EC of the European Parliament and of the Council (54), which are particularly relevant in online sales for issues such as information about data processing and data subjects’ consent to the processing of their personal data, where required. Furthermore, additional information requirements for electronic communications services are set out in the European Electronic Communications Code (‘EECC’, Directive (EU) 2018/1972) and in the Commission Implementing Regulation (EU) 2019/2243 (55) on the contract summary template. Article 102(1) of the EECC specifies the information, by reference to Articles 5 and 6 of the CRD and Annex VIII of the EECC, that providers of publicly available electronic communications services should provide before a consumer is bound by a contract or any corresponding offer. The providers of publicly available electronic communications are also obliged to provide consumers with a concise and easily readable contract summary (Article 102(3) of the EECC and Implementing Regulation (EU) 2019/2243). However, the mere provision of the contract summary does not fully satisfy all the pre-contractual information obligations, as provided in Article 102(1) and Annex VIII of the EECC. Additional information requirements are also set out in the Audiovisual Media Services Directive 2010/13/EU of the European Parliament and of the Council (56), Directive 2009/72/EC of the European Parliament and of the Council (57) for electricity, Directive 2009/73/EC of the European Parliament and of the Council (58) for natural gas etc. (59). Article 6(8) of the CRD addresses specifically the relationship between the information requirements laid down in this Directive and those contained in the Services Directive 2006/123/EC of the European Parliament and of the Council (60) and the eCommerce Directive 2000/31/EC of the European Parliament and of the Council (61) . First, it specifies that information requirements in these three instruments are complementary. Second, it clarifies that if a provision of these two directives on the ‘content and the manner in which the information is to be provided’ conflicts with a provision of the CRD, the latter shall prevail (62).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07