§3.2.2 Trader’s identity and contact details

Article 5(1) (b) the identity of the trader, such as his trading name, the geographical address at which he is established and his telephone number; Article 6(1) (b) the identity of the trader, such as his trading name; (c) the geographical address at which the trader is established as well as the trader’s telephone number and email address; in addition, where the trader provides other means of online communication which guarantee that the consumer can keep any written correspondence, including the date and time of such correspondence, with the trader on a durable medium, the information shall also include details of those other means; all those means of communication provided by the trader shall enable the consumer to contact the trader quickly and communicate with him efficiently; where applicable, the trader shall also provide the geographical address and identity of the trader on whose behalf he is acting; (d) if different from the address provided in accordance with point (c), the geographical address of the place of business of the trader, and, where applicable, that of the trader on whose behalf he is acting, where the consumer can address any complaints;

← 3.2.1 · All articles · 3.2.2.1 →

Source: EUR-Lex (Cellar) · retrieved 2026-09-07