sec_3_2_2_2__para__7
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
The trader must also ensure that any online means of communication, of which the consumer has been informed prior to the conclusion of the contract (and in the contract confirmation) in accordance with Article 6(1)(c), are easily accessible on the trader’s interface. Any additional means of communication should not be presented and promoted in a way that makes it difficult for consumers to access and use the means of communication provided in accordance with Article 6(1)(c).
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.