sec_3_2_4__para__7

As regards online digital content and services, it should be noted that, pursuant to Article 5(1) of the Digital Content Directive, the trader must supply them to the consumer without undue delay after the conclusion of the contract, unless agreed otherwise. However, in accordance with Article 7(3) and Article 8(8) CRD regarding contracts for (digital) services (see section 5.6) and point (m) of the first paragraph of Article 16 CRD regarding contracts for online digital content (see section 5.7), the supplier should acquire the consumer’s prior express request/consent for the supply of a digital service or online digital content before the expiry of the right of withdrawal. Otherwise, the consumer could still withdraw from the respective contracts and would be entitled not to pay (or to claim reimbursement) for the digital service or online digital content received in accordance with Article 14(4) CRD (see section 5.8).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.