§3.4 Additional requirements for online marketplaces

Directive (EU) 2019/2161 amends both the CRD and the UCPD by introducing information obligations for ‘online marketplaces’. Online marketplaces are defined in Article 2(17) of the CRD (100). Article 2 (17) ‘online marketplace’ means a service using software, including a website, part of a website or an application, operated by or on behalf of a trader which allows consumers to conclude distance contracts with other traders or consumers; Directive (EU) 2019/2161 has added to the CRD a new Article 6a ‘Additional specific information requirements for contracts concluded on online marketplaces’. Article 6a starts with a general clause that sets out requirements regarding the accessibility of the information to be provided by the online marketplace – these formal requirements correspond to the existing ones in Article 6(1) and 8(1) for all distance contracts: Article 6a 1. Before a consumer is bound by a distance contract, or any corresponding offer, on an online marketplace, the provider of the online marketplace shall, without prejudice to Directive 2005/29/EC, provide the consumer with the following information in a clear and comprehensible manner and in a way appropriate to the means of distance communication: The specific information obligations are provided in Article 6a(1). Point (a) requires transparency of ranking parameters, while the obligations in points (b), (c) and (d) require information about status of the other contracting party, the applicability of consumer rights and who is responsible for the performance of the contract.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07