§4.2.3 Information on delivery restrictions and means of payments

Article 8 3. Trading websites shall indicate clearly and legibly at the latest at the beginning of the ordering process whether any delivery restrictions apply and which means of payment are accepted. Under Article 8(3), trading websites must inform consumers about delivery restrictions, including geographical ones, by offering easy to understand information, in a clearly visible manner. For example, this information should not solely be mentioned in the trader’s general terms and conditions or only on separate web pages that are not clearly labelled and that consumers are therefore not likely to access during their shopping session. The information on ‘delivery restrictions’ provided under Article 8(3) must correspond to information about the delivery arrangements provided in accordance with Article 6(g) of the CRD. Delivery and payment restrictions are subject to the Geo-blocking Regulation (EU) 2018/302 of the European Parliament and of the Council (113). In particular, automatic modification of the information on delivery restrictions on the basis of the geo-localisation of the user could entail a violation of Article 4 of the Geo-blocking Regulation, in particular where it prevents access to the goods in an area normally served by the trader. — For example, a trader offering delivery in a given Member State according to the applicable general conditions on its international ‘.com’ site must not automatically exclude this delivery option when it detects a consumer connecting from that Member States and for whom a dedicated national website is also available. As regards the means of payment, Article 5 of the Geo-Blocking Regulation prohibits traders to limit their acceptance on the basis of customer’s nationality, place of residence or place of establishment within the EU, such as the place of issue of the bank card.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07