sec_4_2_4__para__4

Article 8(4) applies to contracts concluded using technologies such as over the telephone, via voice operated shopping assistants, by SMS, or by other means of distance communication which impose technical limits on the amount of information that can be presented to the consumer (114). In such situations, the Directive allows the trader to provide the consumer with a more limited range of information elements before the distance contract is concluded, whilst the other information required by Article 6(1) must be provided by another source in plain and intelligible language. (see also Recital 36, which refers to ‘providing a toll free telephone number or a hypertext link to a webpage’).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.