sec_4_3__para

COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union

Article 8(5) contains a special rule for contracts concluded by telephone requiring that the trader’s identity and the commercial purpose of the call are made clear at the beginning of the conversation. Since this rule is ‘without prejudice to paragraph 4’, traders may limit the information provided during the telephone call in accordance with Article 8(4).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.