sec_4_3__para__3

‘Durable medium’ in this provision refers to paper and other durable media as explained in Recital 23: ‘Durable media should enable the consumer to store the information for as long as it is necessary for him to protect his interests stemming from his relationship with the trader. Such media should include in particular paper, USB sticks, CD-ROMs, DVDs, memory cards or the hard disks of computers as well as e-mails.’ Therefore, Member States may require that both the trader’s confirmation of the offer and the consumer’s consent be on a durable medium, which is not necessarily on paper and may be, for example, in an email exchange.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.