sec_4_4__para__11
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
Contracts for online digital content are usually performed immediately, i.e., before the right of withdrawal period expires, and the most common means of confirmation is email. In this context a relevant question to ask is whether the traders concerned have to ensure that the consumer actually receives the confirmation by email before the download or streaming of the digital content begins, or whether it is enough that the trader sends such an email before performance of the contract starts.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.