sec_4_4__para__12

It should be noted here that Article 8(7) does not refer to ‘reception’ of the confirmation by the consumer; instead it requires the trader to ‘provide’ it. The meaning of the terms ‘provide’ and ‘receive’ in the context of the Distance Selling Directive 97/7/EC was considered by the CJEU in case C-49/11 Content Services. Article 5(1) of the Distance Selling Directive stated that the consumer must receive confirmation in writing or on another durable medium available and accessible to them in good time unless the information has already been given to them prior to conclusion of the contract in writing or on another durable medium.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.