sec_4_4__para__5
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
Accordingly, a customer’s private online account with the trader where the trader uploads the information addressed to the consumer and cannot remove and change it unilaterally, could be considered a durable medium for the purposes of the Directive. If such an account is the trader’s only way of providing contract confirmation, its continued accessibility to the consumer should be ensured for an adequate period also after the consumer’s contract with the trader is terminated.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.