§5.11 Exceptions from the right of withdrawal

COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union

The first paragraph of Article 16 lists 13 contracts/situations in which the consumer has no right of withdrawal or loses this right under certain conditions. In addition, Directive (EU) 2019/2161 introduced two regulatory choices for Member States in case of contracts concluded in the context of unsolicited visits organised by a trader to a consumer’s home or of excursions and in case of repairs specifically requested by the consumer. The following situations or contracts deserve particular attention here. The exceptions regarding fully performed service contracts and contracts for online digital content are addressed separately in sections 5.6 and 5.7, respectively.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07