sec_5_11_7__para__2

For all other repairs that are not ‘urgent’, consumers have the right of withdrawal and traders have to inform them, among other things, about this right. If traders have not provided the consumers with the information on the right of withdrawal or provided it with a delay, Article 10 and Article 14(4)(a) apply. The consumers can exercise their right of withdrawal within the 14 day after the conclusion of the contract. However, in accordance with point (a) of the first paragraph of Article 16 the consumer loses the right of withdrawal when the (repair) service is fully performed. For this limitation to apply, the trader must obtain: (1) consumer’s prior express consent and (2) consumer’s acknowledgement about the loss of the right of withdrawal upon full performance. These two conditions to begin the performance of the service before the lapse of the right of withdrawal period are stipulated in Articles 7(3) for off-premises contracts and 8(8) for distance contracts.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.