sec_5_5_2__para__2
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
There is an exception for off-premises contracts. If the goods have been delivered to the consumer’s home at the time of the conclusion of the contract, the trader has to collect at his own expense those goods, which ‘cannot normally be returned by post’.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.