sec_5_6_1__para__7
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
The trader’s failure to comply with the requirement to obtain the consumer’s request for immediate performance leads to consequences provided in Article 14(4)(a), i.e. consumer’s right not to bear the cost of the service or public utilities – see further section 5.8.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.