sec_5_6_1__para__9
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
By analogy with the rules on additional payments under Article 22, the terms ‘express request/consent’ in this context should be interpreted as implying a positive action by the consumer, such as ticking a box on the website. The use of a pre-ticked box or of a clause in the general terms and conditions for this purpose would not satisfy these requirements (132).
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.