sec_9__para__11
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
The Court’s judgment does not per se prohibit traders from using different types of numbers for purposes other than those covered by Article 21, e.g. for placing reservations. However, when doing so such traders should pay particular attention to ensuring that consumers use the right number, i.e. the number charged at the basic rate when calling for purposes covered by Article 21.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.