sec_9__para__5
COMMISSION NOTICE Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights · European Union
Although Article 21 limits the cost of the telephone calls, the actual price of calling the trader for the purposes covered by Article 21 will continue to vary for different consumers depending on the electronic communications service provider chosen for the call.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.