ntr282-C_2021526EN.01000101-E0282

COMMISSION NOTICE – Guidance on the interpretation and application of Directive 2005/29/EC of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market · European Union

(282) Notably, Article 9(2) of this Directive stipulates that, where consumers have ‘smart meters’ for natural gas and/or electricity, ‘metering systems shall provide to final customers information on the actual time of use’ and Article 10(1) stipulates that, ‘where final customers do not have smart meters’, billing information shall be ‘accurate and based on actual consumption’.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.