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COMMISSION NOTICE – Guidance on the interpretation and application of Directive 2005/29/EC of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market · European Union

The Consumer Rights Directive (44) (CRD) applies to all business-to-consumer contracts except in the areas that are excluded from its scope, such as financial and healthcare services. It fully harmonises pre-contractual information requirements for distance (including online) and off-premises contracts (i.e. contracts that are not concluded in regular brick-and-mortar shops, see Article 2(8) CRD for the full definition). At the same time, as stipulated in Article 6(8) of the CRD, the Directive does not prevent Member States from imposing additional information requirements in accordance with the Services Directive 2006/123/EC of the European Parliament and of the Council (45) and the e-Commerce Directive 2000/31/EC of the European Parliament and of the Council (46) (for further information, see Guidance on the CRD, section 4.1.1 (47)). As regards other contracts, in particular those concluded in regular brick-and-mortar shops (‘on-premises’ contracts), the Directive allows Member States to adopt or maintain additional pre-contractual information requirements (Article 5(4)). CRD also regulates certain contractual rights, in particular the right of withdrawal.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.