sec_4_2_11__para__3 — COMMISSION NOTICE – Guidance on the interpretation and application of Directive…

sec_4_2_11para3

COMMISSION NOTICE – Guidance on the interpretation and application of Directive 2005/29/EC of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market · European Union

The UCPD generally reduces the risk of lock-in for consumers with Article 9(d) UCPD by preventing traders from creating barriers to switch or cancel the contract. For assessing whether a practice is aggressive, it stipulates that account must be taken of ‘any onerous or disproportionate non-contractual barriers imposed by the trader where a consumer wishes to exercise rights under the contract, including rights to terminate a contract or to switch to another product or another trader’. This provision has a broad scope of application that can cover various non-contractual barriers.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.