sec_4_2_11__para__6 — COMMISSION NOTICE – Guidance on the interpretation and application of Directive…

sec_4_2_11para6

COMMISSION NOTICE – Guidance on the interpretation and application of Directive 2005/29/EC of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market · European Union

When switching providers, Article 20 GDPR and Article 16(4) of the Digital Content Directive (390) give individuals the right to take with them, respectively, their personal data and any content other than personal data, which was provided or created by the consumer when using the digital content or digital service supplied by the trader, thus limiting the effects of lock-in practices (391). Furthermore, Articles 5(1) (g) and (h), and Articles 6(1) (r) and (s) of the CRD help consumers identify lock-in situations in advance by requiring the trader to inform the consumer before the conclusion of the contract of the functionality, compatibility and interoperability of goods with digital elements, digital content and digital services. Finally, Article 3 of the Geo-blocking Regulation (392) ensures that access to the online interface (including app stores) is provided, regardless of the customer's nationality, place of residence or place of establishment.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.