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sec_4_3_1__para__12

COMMISSION NOTICE – Guidance on the interpretation and application of Directive 2005/29/EC of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market · European Union

In the case where a trader offers additional (optional) services for purchase, the information on optional charges should be prominently displayed and distinguished from the main service; traders should not mislead consumers regarding the purchase of additional services. Optional costs may for instance be: the cost for a single room, non-compulsory insurance, choice of seat or checked luggage (as opposed to hand luggage) (398). Consumers should be informed about the existence of non-mandatory costs in invitations to purchase and in any case, at the latest, at the start of the booking process. It should also be made clear that these costs are optional, and consumers should not be misled regarding their decision to purchase additional services (399).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.