sec_3_7__para__7

Regulation (EU) 2019/1020 explicitly addresses information society service providers. Information society service providers are required to cooperate with the market surveillance authorities at the request of the market surveillance authority and, in specific cases, to facilitate any action taken to eliminate or, if that is not possible, to mitigate the risks presented by a product that is or was offered for sale online through their services (Article 7). In particular, market surveillance authorities have the power, where no other effective means are available to eliminate a serious risk posed by a product, to require the removal of content referring to the related products from an online interface or to require the explicit display of a warning to end users when they access an online interface (Article 14 (4)(k)(i)). Where such a request has not been complied with, market surveillance authorities have the power to require information society service providers to restrict access to the online interface, including by requesting a relevant third party to implement such measures (Article 14 (4)(k)(ii)). Market surveillance authorities should assess the most appropriate action to be taken on a case-by-case basis and with a view to the principle of the proportionality, taking into account the level of the risk, if the economic operator is identifiable, the urgency, if previously measures have been taken against given product etc. (173).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.