§4.2.2.2 The requirement to indicate name and address for importers

Importers must also indicate the following elements: their (1) name, registered trade name or registered trade mark and (2) the address at which they can be contacted on the product, or, where that is not possible, on its packaging or in a document accompanying the product. The provision refers to an address at which they can be contacted, in particular by market surveillance authorities. This is not necessarily the address where the importer is actually established but can for example be the one of the customer services. As a rule, the identification and the address of importer must be indicated on the product. Only where it is not possible, the identification and address of the importer may be indicated on the packaging and / or in a document accompanying the product. This may be the case when the importer would have to open the packaging to put his name and address. The additional information from the importer shall not hide the information put on the product by the manufacturer. A website address may be given in addition to, but not instead of a postal address. Normally an address consists of a street and number or post-box and number and the postal code and town, but some countries might deviate from this model. Also, it is useful to include an email address and/or phone number to facilitate swift contacts with the relevant authorities.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07