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| 48. | Where the provider of an online platform accessible to minors has determined that access restrictions supported by age assurance are necessary to achieve a high level of privacy, safety and security for minors on their service, the Commission considers that it should offer on its platform more than one age assurance method, to provide the user with a choice between methods, provided that any such method meets the criteria outlined in Section 6.1.4. This will help to avoid the exclusion of users who, despite being eligible to access an online platform, cannot avail themselves of a specific age assurance method. In order to increase effectiveness and user-friendliness, the appropriate age assurance method should be carried out, where possible at account creation, and the age information then used to contribute to an age-appropriate experience on the platform, in addition to other protective measures mentioned in these guidelines. Furthermore, providers of online platforms should provide a redress mechanism for users to complain about any incorrect age assessments by the provider (49). Poor practice SadMedia uses an age estimation solution as one of a range of measures that aims to contribute to a high level of privacy, safety and security. When the age estimation system provides a negative result, indicating that the user is too young to use the service, a pop-up is presented to the user which states ‘Disagree with the result? Please try again!’ The user is then able to redo the age estimation test using the same method. In this example, the age assurance measure would not be considered appropriate or proportionate as no possibility is given to the recipient to use another age assurance method nor is a way of redress provided to the recipient to challenge an incorrect assessment.
← doc__table__49 · All articles · 6.1.4. Assessing the appropriateness and proportionality of any age assurance method →
Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.