ntr89-C_202505519EN.000101-E0089
(89) Any reference in the remainder of this Section to ‘complaint’ or ‘complaints’ includes any complaints that are brought against the provider’s assessment of the user’s age and any complaints that are brought against the decisions referred to in Article 20 of Regulation (EU) 2022/2065. Article 20 of Regulation (EU) 2022/2065 requires providers of online platforms to provide recipients of the service with access to an effective internal complaint-handling system against four types of decisions taken by the provider of the online platform. These are (a) decisions whether or not to remove or disable access to or restrict visibility of the information; (b) decisions whether or not to suspend or terminate the provision of the service, in whole or in part, to the recipients; (c) decisions whether or not to suspend or terminate the recipients’ account; and (d) decisions whether or not to suspend, terminate or otherwise restrict the ability to monetise information provided by the recipients.
Source: EUR-Lex (Cellar) · retrieved 2026-09-25 · Text as adopted (Official Journal); later amendments are not incorporated in this text.