§8.3 Monitoring and evaluation

89. The Commission considers that providers of online platforms accessible to minors should adopt effective monitoring and evaluation practices to ensure a high level of privacy, safety and security for minors on their service for the purposes Article 28(1) of Regulation (EU) 2022/2065. This includes, but is not limited to: (a) Regularly monitoring and evaluating the effectiveness of any elements of the platform that concern the privacy, safety and security of minors on the platform. This includes, for example, the platform’s online interface, systems, settings, tools, functionalities and features and reporting, feedback and complaints mechanisms, and measures taken to comply with Article 28(1) of Regulation (EU) 2022/2065 (100). Providers should consider making these evaluations available for review and input by independent third parties such as experts or other relevant stakeholders. (b) Regularly consulting with minors, guardians, academia, civil society organisations, child rights experts and other relevant stakeholders on the design and evaluation of any elements of the platform that concern the privacy, safety and security of minors on the platform. This should include testing these elements with minors and taking their feedback into account. To contribute to non-discrimination and accessibility, providers should, where possible, involve minors from a diverse range of cultural and linguistic backgrounds, of different ages, with disabilities and/or additional accessibility needs in these consultations. (c) Adjusting the design and functioning of the aforementioned elements based on the results of these consultations and on technical developments, research, changes in user behaviour or policy, product and usage evolutions, and changes to the harms and risks to the privacy, safety and security of minors on their platform.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07