§8.4 Transparency

90. The Commission recalls the transparency obligations under Articles 14, 15 and 24 of Regulation (EU) 2022/2065. In view of minors’ developmental stages and evolving capacities, additional considerations concerning the transparency of an online platform’s functioning are required to ensure compliance with Article 28(1) of that Regulation. 91. The Commission considers that providers of online platforms accessible to minors should make all necessary and relevant information on the functioning of their services easily accessible for minors to ensure a high level of privacy, safety and security on their services. It considers that providers of online platforms should make available to minors and, where relevant, their guardians, on an accessible interface on their online platforms the following information: (a) Information about any measures put in place to ensure a high level of privacy, safety and/or security of minors on the platform. This includes information about: (i) any age assurance methods used, how these methods work, and any third party used to provide any age verification or estimation methods. (ii) the functioning of the recommender systems used across the platform and the different options available to users (see Section 6.5.2 on User control and empowerment). (iii) the processes for responding to any reports, feedback and complaints made or brought by minors, including indicative timeframes, and the possible outcomes and impact of these processes. (iv) the AI tools, products and features that are incorporated into the platform, their limitations and the potential consequences of their use. (v) the registration process where one is offered. (vi) any tools for guardians that are offered, explaining how to use them and how they protect minors online, and what types of information about the minor’s online activity guardians can obtain via the use of such tools. (vii) how content that breaches the platform’s terms and conditions is moderated and the consequences of this moderation. (viii) how to use the different reporting, complaints, redress and support tools referred to in the present guidelines. (ix) the online platform’s terms and conditions. (x) any other measures recommended in the present guidelines and put in place by the provider of the online platform. (xi) any other measures adopted, or changes made to their services to ensure a high level of privacy, safety or security of minors on the platform. (b) Ensure that this information, all warnings and any other communication recommended in the present guidelines are: (i) child-friendly, age-appropriate, easy-to-understand and easily accessible to all minors, including those with disabilities and/or additional accessibility needs. (ii) presented clearly in a way that is easy to understand and is as simple and succinct as possible. For example, where the terms and conditions refer to a specific feature, the key information about this feature is presented when the minor engages with it. (iii) presented to the minor in ways that are easy to review and that provide for immediate and intuitive access, at the points at which they become relevant. (iv) presented in the official language(s) of the Member State the service is provided in. (v) engaging for minors. This may require the use of graphics, videos, and/or characters or other techniques. (vi) given to minors gradually and overtime to maximise retention by the user. (c) Any measures and changes implemented to comply with Article 28(1) of Regulation (EU) 2022/2065 could be communicated internally and made public to the extent possible. Good practice HappyTerms is an online platform addressed at 13- to 18-year-olds. It offers minors the opportunity to participate in communities and to exchange ideas and information about shared interests. HappyTerms displays information about its terms and conditions with clear headings accompanied by explanatory icons and colourful pictures. The rules are broken down into short, easy-to-read sections and use simple language to explain the rules. There are also infographics that help minors to understand what they are agreeing to, and that pop up when they become relevant to a given feature or settings change. Users can also find rules and by clicking on ‘What I need to know’, an icon that links the user to the relevant rules, related tools and useful links from any part of the platform. HappyTerms also offers an interactive quiz where minors can check if they have understood the terms and conditions.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07