1) — COMMISSION NOTICE Guidelines on the application of the EU general product…

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COMMISSION NOTICE Guidelines on the application of the EU general product safety legislative framework by businesses · European Union

Have a channel for consumer complaints You must have a communication channel such as a telephone number, electronic address or dedicated section of your website that enables consumers to submit complaints and inform you of any accident or safety issue they have experienced with a product. This communication channel might be the same as the single contact point you need to display on the product (the postal or electronic address of the single contact point at which you can be contacted). This should take into account the accessibility needs of persons with disabilities. For instance, not all information should be in a picture that cannot be read by a text-to-audio software. (21)

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.