A)

Ensure the existence of a channel for consumer complaints You must verify that the manufacturer has provided consumers with a communication channel (e.g., a telephone number, electronic address or a dedicated section of a website) that enables consumers to submit complaints and to inform the manufacturer of any accident or safety issue they have experienced with a product. In the absence of such channels, you must provide one for consumers. These channels should take into account the accessibility needs of persons with disabilities. For instance, you should not provide all relevant information in an image that cannot be read by a text-to-audio machine. (24)

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.