§3.1.5 I am a fulfilment service provider: what are my obligations under the GPSR?

Who is a fulfilment service provider? The GPSR defines a fulfilment service providers as any natural or legal person offering, in the course of commercial activity, at least two of the following services : warehousing, packaging, addressing and dispatching, without having ownership of the products involved, excluding postal services as defined in Article 2, point (1) of Directive 97/67/EC of the European Parliament and of the Council parcel delivery services as defined in Article 2, point (2) of Regulation (EU) 2018/644 of the European Parliament and of the Council, and any other postal services or freight transport services. This means the following: if a business that normally provides only intermediation services (provider of online marketplace), but also provides warehousing and packaging services for some products, it will be considered an economic operator for these products (fulfilment service provider). It is important to underline the point that fulfilment service providers are considered as economic operators under the GPSR. You therefore have to comply with the following generally applicable obligations of economic operators: — Internal processes: you should have internal processes for product safety in place, allowing you to fulfil your obligations under the GPSR (e.g., quality controls, complaint handling, knowledge of EU legislation via training of staff on product safety and the introduction of product safety learning paths); and — You should fully cooperate with market surveillance authorities on product safety aspects (as explained in point 3.4.5). It is also important to underline the point that, as a fulfilment service provider you can automatically become the responsible economic operator for the product (see point 3.2 for more details) if there is no EU manufacturer, importer or authorised representative of a product mandated for this task. In such case, you are subject to additional obligations (as explained in point 3.2). Check list for the fulfilment service provider ✓ Set up internal processes for product safety. ✓ If you notice any safety issue or product non-compliance inform the manufacturer and authorities. ✓ Don’t forget that you can be automatically a responsible person in the EU for certain products you handle! Verify it and if yes, make sure that you have capacity to perform these tasks. ✓ Cooperate with market surveillance authorities when requested. For more details, refer to the section 3.1.5. on fulfilment service provider’s obligations.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07