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You should cooperate with the market surveillance authorities, with traders and with relevant economic operators regarding the safety of products offered online through your services. This should consist of the following in particular: Cooperating on product recalls by: directly notifying all affected consumers who bought the relevant product through your interfaces; publishing information on product safety recalls on your online interfaces; and generally, cooperating in the interest of effective product recalls. Informing the relevant economic operators if you removed an offer of a product that concerns them. Providing information to national authorities on dangerous products via the Safety Business Gateway. Cooperating with economic operators and market surveillance authorities on accidents notified to you. Cooperating with other relevant authorities including law enforcement agencies on unsafe products and in identifying the relevant supply chain. Allowing data scrapping for product safety purposes if so requested by a market surveillance authority, and generally allowing the online tools operated by market surveillance authorities to identify dangerous products to access to your interfaces.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.