§3.4.3 What is the Safety Business Gateway?

The Safety Gate comprises three elements: — The rapid alert system on dangerous non-food products whereby national authorities and the Commission can exchange information on such products (Safety Gate Rapid Alert System); — A web portal to inform the public about measures taken against dangerous products and enable them to submit complaints, as well as allowing providers of online marketplaces to register their contact point (Safety Gate Portal (33)); — A web portal to enable businesses to comply with their obligation to inform authorities and consumers of dangerous products and accidents (Safety Business Gateway). The Safety Gate Rapid Alert System is the platform through which authorities and the Commission exchange information on measures taken against dangerous non-food products. The system contains both public information and restricted confidential data, the latter being accessible only to registered authorities. An extract of alert information from the Rapid Alert System is published on the Safety Gate Portal in order to inform the general public about dangerous products. Providers of online marketplaces must register their contact points on the Safety Gate Portal to facilitate communication with authorities regarding product safety issues. Registered providers of online marketplaces may request interoperability credentials, enabling them to automatically receive new alerts, immediately after their publication on the Safety Gate Portal. The Safety Business Gateway is a tool that businesses must use to inform the market surveillance authorities about: — dangerous products they have made available on the market; and/or — accidents that have occurred in relation to such products. The Safety Business Gateway is available on the Safety Gate Portal (34). What type of information do I have to enter to the Safety Business Gateway? In order to submit a notification via the Safety Business Gateway, you have to create an EU Login account or log into your existing EU login account. You then have to encode in the Safety Business Gateway information to identify the product, detail the product risk or the accident that has occurred, and indicate information about the supply chain of the product. What happens to the information entered? Does it automatically become a notification in the Safety Gate Rapid Alert System? The information entered in the Safety Business Gateway is immediately made available to all relevant market surveillance authorities. If the relevant criteria are met, the authority may decide to create a notification in the Safety Gate Rapid Alert System based on the information provided. If you submitted a risk assessment, this is only indicative for the responsible authority, which can assess the risk level differently. Can I use the Safety Business Gateway to inform consumers? Yes. You can submit in the Safety Business Gateway information that is meant to alert consumers (e.g., a product safety recall notice). The relevant national authority will inspect the submitted information and, if it fulfils the criteria, will create a notification in the Safety Gate Rapid Alert System based on the Safety Business Gateway case. The public information will then be made available to consumers on the Safety Gate Portal. However, this does not replace your obligation to directly reach out to consumers and to disseminate the information widely, where relevant.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07