§3.4.5 Cooperation with market surveillance authorities

COMMISSION NOTICE Guidelines on the application of the EU general product safety legislative framework by businesses · European Union

Economic operators are required to thoroughly cooperate with market surveillance authorities and to provide them with requested information. This cooperation includes the supply by the economic operators of the following information when requested by the market surveillance authorities: For a period of 10 years: — Full description of the risks presented by the product; — Complaints related to the products; — Known accidents; and — Description of the corrective measures taken to address certain risks. For a period of 6 years: — Traceability information regarding suppliers who supplied the product, or a part, a component or any software embedded into the product; and — Traceability information regarding economic operators to whom the product was supplied. Furthermore, economic operators might be required to provide regular progress reports on corrective measures to market surveillance authorities.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07