Importer

Importers are obliged to report dangerous products in the situations set out below: Products not yet placed on the market. If the importer detects that a product is dangerous before placing it on the market, the importer must inform the product manufacturer and ensure that the market surveillance authorities are informed through the Safety Business Gateway (see Article 11(2) GPSR). This means that either the manufacturer must send that information via the Safety Business Gateway, or the importer must do so. Products already placed on the market. If the importer considers or has reason to believe that a product that they have placed on the market is dangerous, the importer must immediately: (i) inform the manufacturer (see Article 11(8)(a) of the GPSR); (ii) ensure that the necessary corrective measures are taken (immediately taking such measures themselves if they have not been taken by the manufacturer) (see Article 11(8)(b) of the GPSR); (iii) ensure that consumers are immediately informed thereof (see Article 11(8)(c) of the GPSR); and (iv) inform the relevant market surveillance authorities through the Safety Business Gateway (see Article 11(8)(d) of the GPSR). Example 2. A company imports a candleholder. After placing it on the market, the importer identifies that the screws holding the candle can come loose, which may result in the candle falling on the floor, potentially causing a fire or burns. In this scenario, the company must inform the manufacturer of the risk detected in relation to the product and check whether the manufacturer takes the necessary corrective measures, informs the consumers thereof and informs the market surveillance authorities thereof through the Safety Business Gateway. If the manufacturer fails to take effective corrective measures, the importer must take the appropriate corrective measure. Accident reporting. If the importer has knowledge of an accident caused by a product that they placed or made available on the market, the importer must, without undue delay, inform the manufacturer thereof. The manufacturer must then notify the accident via the Safety Business Gateway or instruct the importer to do so. If the manufacturer is not established in the EU, the importer must ensure that the accident is notified (see Article 20 GPSR).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.