Schedule 17, Part III, paragraph 14(3)

The circumstances specified under sub-paragraph (2)(b) may include the following— the ombudsman considers the complaint frivolous or vexatious; legal proceedings have been brought concerning the subject-matter of the complaint and the ombudsman considers that the complaint is best dealt with in those proceedings; or the ombudsman is satisfied that there are other compelling reasons why it is inappropriate for the complaint to be dealt with under the ombudsman scheme.

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Source: legislation.gov.uk · retrieved 2026-09-04