Schedule 17, Part IV, paragraph 18(5)

The standard terms may include provision to the effect that (unless acting in bad faith) none of the following is to be liable in damages for anything done or omitted in the discharge or purported discharge of functions in connection with the voluntary jurisdiction— the scheme operator; any member of its governing body; any member of its staff; any person acting as an ombudsman for the purposes of the scheme.

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Source: legislation.gov.uk · retrieved 2026-09-04