Section 226(2)

The conditions are that— the complainant is eligible and wishes to have the complaint dealt with under the scheme; the respondent was an authorised person or an electronic money issuer within the meaning of the Electronic Money Regulations 2011 , or a payment service provider within the meaning of the Payment Services Regulations 2017, at the time of the act or omission to which the complaint relates; and the act or omission to which the complaint relates occurred at a time when compulsory jurisdiction rules were in force in relation to the activity in question.

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Source: legislation.gov.uk · retrieved 2026-09-04