Section 228(6A)

But the complainant is not to be treated as having rejected the determination by virtue of subsection (6) if— the complainant notifies the ombudsman after the specified date of the complainant's acceptance of the determination, the complainant has not previously notified the ombudsman of the complainant's rejection of the determination, and the ombudsman is satisfied that such conditions as may be prescribed by rules made by the scheme operator for the purposes of this section are satisfied.

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Source: legislation.gov.uk · retrieved 2026-09-04