Section 140AA(7)

For the purposes of this section, the non-binding ADR procedure ends on the date of the first of these to occur— the parties reach an agreement in resolution of the consumer contract dispute; a party completes the notification of the other parties that it has withdrawn from the ADR; a party to whom a qualifying request is made fails to give a response reaching the other parties within 14 days of the request; that the ADR entity notifies the party that submitted the consumer contract dispute to the ADR entity that, in accordance with its policy, the ADR entity refuses to deal with the consumer contract dispute; after the parties are notified that the ADR entity can no longer act in relation to the consumer contract dispute (for whatever reason), the parties fail to agree within 14 days to submit the dispute to an alternative ADR entity; the ADR otherwise comes to an end pursuant to the rules of the ADR entity.

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Source: legislation.gov.uk · retrieved 2026-09-04