Section 76(3)

In section 87 (investigation of complaints)— in subsection (9A), after paragraph (b) insert— for the regulator’s response under paragraph (b) to include a summary of— the cases in which the regulator decided not to follow any relevant recommendations, and the reasons for not following those recommendations; in subsection (9B), after paragraph (e) insert— such other matters as the Treasury may from time to time direct. after subsection (9B) insert— In subsection (9A)(ba) the reference to “relevant recommendations”, in relation to the regulator’s response in respect of an annual report, is a reference to— any recommendations to the regulator contained in that annual report, and any recommendations to the regulator contained in final reports relating to individual complaints given during the period to which that annual report relates.

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Source: legislation.gov.uk · retrieved 2026-09-04