Section 27A

A consumer has a right to redress under this Part if— the conditions in this regulation are met, and the conditions (if any) in the following provisions of this Part for the availability of that right are met. The first condition is that— the consumer enters into a contract with a trader for the sale or supply of a product by the trader (a “business to consumer contract”), the consumer enters into a contract with a trader for the sale of goods to the trader (a “consumer to business contract”), or the consumer makes a payment to a trader for the supply of a product (a “consumer payment”). Paragraph (2)(b) does not apply if, under the contract, the trader supplies or agrees to supply a product to the consumer as well as paying or agreeing to pay the consumer. The second condition is that— the trader engages in a prohibited practice in relation to the product, or in a case where a consumer enters into a business to consumer contract for goods or digital content— a producer engages in a prohibited practice in relation to the goods or digital content, and when the contract is entered into, the trader is aware of the commercial practice that constitutes the prohibited practice or could reasonably be expected to be aware of it. In paragraph (4)(b) “producer” means— and includes a producer acting personally or through another person acting in the producer’s name or on the producer’s behalf. a manufacturer of the goods or digital content, an importer of the goods or digital content into the United Kingdom, or a person who purports to be a producer by placing the person’s name, trade mark or other distinctive sign on the goods or using it in connection with the digital content, The third condition is that the prohibited practice is a significant factor in the consumer’s decision to enter into the contract or make the payment.

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Source: legislation.gov.uk · retrieved 2026-07-30