Schedule 4, paragraph 5

The following information about safeguards and corrective measures— where relevant, a description of the steps that the payment service user is to take in order to keep safe a payment instrument and how to notify the payment service provider for the purposes of regulation 72(1)(b) (obligations of the payment service user in relation to payment instruments and personalised security credentials); the secure procedure by which the payment service provider will contact the payment service user in the event of suspected or actual fraud or security threats; where relevant, the conditions under which the payment service provider proposes to reserve the right to stop or prevent the use of a payment instrument in accordance with regulation 71(2) to (6); the payer's liability under regulation 77 (payer or payee's liability for unauthorised payment transactions), including details of any limits on such liability; how and within what period of time the payment service user is to notify the payment service provider of any unauthorised or incorrectly initiated or executed payment transaction under regulation 74 (notification and rectification of unauthorised or incorrectly executed payment transactions), and the payment service provider's liability for unauthorised payment transactions under regulation 76 (payment service provider's liability for unauthorised payment transactions) or, as the case may be, section 83 of the Consumer Credit Act 1974 (liability for misuse of credit facilities); the payment service provider's liability for the initiation or execution of payment transactions under regulation 91 or 92 (non-execution or defective or late execution of payment transactions); the conditions for the payment of any refund under regulation 79 (refunds for payment transactions initiated by or through a payee).

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Source: legislation.gov.uk · retrieved 2026-09-04