Section 51B

Before terminating a framework contract concluded for an indefinite period and entered into on or after 28th April 2026, the payment service provider must provide the payment service user with a notice of termination. The notice of termination must— contain an explanation of the reasons for termination which is sufficiently detailed and specific to enable the payment service user to understand why the framework contract is being terminated; be provided in the same way as information is required by regulation 55(1) (communication of information) to be provided or made available; advise the payment service user of— how a complaint against the termination may be made to the payment service provider; and any right the payment service user has to make a complaint to the ombudsman scheme established under Part 16 of the 2000 Act (the ombudsman scheme). The notice of termination must be provided at least 90 days before the termination is to take effect. In the event of a conflict between a requirement in paragraphs (1) to (3) above and another legal requirement to which the payment service provider is subject, the other legal requirement prevails to the extent of the conflict.

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Source: legislation.gov.uk · retrieved 2026-09-04