Section 51B(2)

The notice of termination must— contain an explanation of the reasons for termination which is sufficiently detailed and specific to enable the payment service user to understand why the framework contract is being terminated; be provided in the same way as information is required by regulation 55(1) (communication of information) to be provided or made available; advise the payment service user of— how a complaint against the termination may be made to the payment service provider; and any right the payment service user has to make a complaint to the ombudsman scheme established under Part 16 of the 2000 Act (the ombudsman scheme).

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Source: legislation.gov.uk · retrieved 2026-09-04