Section 82(1)

Subject to paragraph (4), where a payment service provider refuses to execute a payment order or to initiate a payment transaction, it must notify the payment service user of— the refusal; if possible, the reasons for such refusal; and where it is possible to provide reasons for the refusal and those reasons relate to factual matters, the procedure for rectifying any factual errors that led to the refusal.

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Source: legislation.gov.uk · retrieved 2026-09-04